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Welcome to PeakPOS

This Help Center is for store owners and managers using PeakPOS.

You can use these guides to:

  • Set up your account and store
  • Ring up sales and handle returns
  • Keep inventory accurate
  • Add staff and control what they can do
  • Set up terminals and keep them online
  • Connect accounting and delivery apps

Start here​

  1. First time here? Read Getting Started.
  2. Setting up a new shop? Read Store Setup.
  3. Need to add products? Read Products and Inventory.
  4. Questions during a busy shift? Read Transactions and Terminals.

A few things to know​

PeakPOS is built for real stores​

PeakPOS works well for convenience stores, vape shops, smoke shops, and liquor stores. It covers day to day work like stocking, pricing, scanning, returns, and shift changes.

Keep it simple, keep it accurate​

The system is only as good as the info in it.

  • If your store address and tax settings are correct, receipts and reports are cleaner.
  • If your inventory is kept up to date, ordering and counting are easier.
  • If staff roles are set the right way, mistakes go down.

Where you will log in​

Your main portal is:

  • portal.peakpos.co

That is where you manage your store, products, staff, and reports.

Common paths​

I just signed up​

  • Go to Getting Started
  • Log in, set a password, confirm your store info
  • Add at least one manager and one cashier

I am opening a new location​

  • Go to Store Setup
  • Add the location address and hours
  • Confirm tax settings

I need to fix inventory​

  • Go to Products and Inventory
  • Check stock levels
  • Receive inventory for new shipments

A terminal is offline​

  • Go to Terminals
  • Check basic status steps
  • Follow the quick fixes

Need help​

If you are stuck and the Troubleshooting steps do not fix it, email support:

Include:

  • Your store name
  • What you were trying to do
  • What you saw on screen (exact wording helps)
  • The terminal name, if it is a terminal issue